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Shipments and returns

Dispatch

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking.

Transit Times

Delivery times will vary based on distance from distribution points. For destinations near warehouses, orders are generally received within 3 business days of order placement. If you require faster delivery, we are able to expedite in rare cases. (Please contact us BEFORE checking out if your delivery is time-sensitive!)

Fees

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Damage / Melt / Etc./

Boxes are amply sized and your items are well-protected. Unfortunately, we don't control things like floods, heatwaves, civil unrest or typhoons, so it's entirely possible that your order will arrive in pieces, a month late, melted or eaten by bears. Luckily, bear-infested typhoons are extremely rare, so you'll probably get your items. If you don't, we will of course make it right by either: refunding you in whole or in part, re-shipping your order (if you still want it) or something else equally nice and which is agreeable to both you and us.

As always, please contact us if you have any questions or concerns at all!

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